ABAQUS technical support engineers can assist in clarifying ABAQUS features and checking errors by giving both general information on using ABAQUS and information on its application to specific analyses. If you have concerns about an analysis, we suggest that you contact us at an early stage, since it is usually easier to solve problems at the beginning of a project rather than trying to correct an analysis at the end.

Please have the following information ready before calling the technical engineering support hotline, and include it in any written contacts:

When calling for support about a specific problem, any available ABAQUS output files may be helpful in answering questions that the support engineer may ask you.

The support engineer will try to diagnose your problem from the model description and a description of the difficulties you are having. The support engineer may need model sketches, which can be sent via fax, e-mail, or regular mail. Plots of the final results or the results near the point that the analysis terminated may also be needed to understand what may have caused the problem.

If the support engineer cannot diagnose your problem from this information, you may be asked to supply the input data. The data can be attached to a support incident in the ABAQUS Online Support System. It may also be sent by means of e-mail, tape, disk, or ftp. Please check the ABAQUS Home Page for the media formats that are currently accepted.

All support incidents are tracked in the ABAQUS Online Support System. This enables you (as well as the support engineer) to monitor the progress of a particular problem and to check that we are resolving support issues efficiently. To use the ABAQUS Online Support System, you need to register with the system. Visit the MY ABAQUS section of the ABAQUS Home Page for instructions on how to register. If you are contacting us by means outside the AOSS to discuss an existing support problem and you know the incident number, please mention it so that we can consult the database to see what the latest action has been and, thus, give you more efficient support as well as avoid duplication of effort. In addition, please give the receptionist the support engineer's name if contacting us via telephone or include it at the top of any e-mail correspondence.

ABAQUS systems support engineers can help you resolve issues related to the installation and running of ABAQUS, including licensing difficulties, that are not covered by technical engineering support.

You should install ABAQUS by carefully following the instructions in the ABAQUS Installation and Licensing Guide. If you are able to complete the installation, please make sure that the product verification procedure was run successfully at the end of the installation procedure. Successful verification for licensed products would indicate that you can run these products on your computer; unsuccessful verification for licensed products indicates problems with the installation or licensing (or both). If you encounter problems with the installation, licensing, or verification, first review the instructions in the ABAQUS Installation and Licensing Guide to ensure that they have been followed correctly. If this does not resolve the problems, consult the ABAQUS Answers database in the ABAQUS Online Support System for information about known installation problems. If this does not address your situation, please create an incident in the AOSS and describe your problem, including the output from abaqus info=support. If you call, mail, e-mail, or fax us about a problem (instead of using the AOSS), please provide the output from abaqus info=support. It is important that you provide as much information as possible about your problem: error messages from an aborted analysis, output from the abaqus info=support command, etc.

For users connected to the Internet, many questions can be answered by visiting the ABAQUS Home Page on the World Wide Web at

http://www.abaqus.com

The information available on the ABAQUS Home Page includes:

For users connected to the Internet, ABAQUS maintains useful documents on an anonymous ftp account on the computer ftp.abaqus.com. Simply ftp to ftp.abaqus.com. Login as user anonymous, and type your e-mail address as your password. Directions will come up automatically upon login.

Address of ABAQUS Headquarters:

ABAQUS, Inc.

166 Valley Street

Providence, RI 02909, USA

Attention: Technical Support

Addresses for other offices and representatives are listed in the front of each manual.

ABAQUS/CAE User's Manual: This reference document for ABAQUS/CAE includes detailed descriptions of how to use ABAQUS/CAE for model generation, analysis, and results evaluation and visualization. ABAQUS/Viewer users should refer to the information on the Visualization module in this manual.

ABAQUS Analysis User's Manual: This volume contains a complete description of the elements, material models, procedures, input specifications, etc. It is the basic reference document for ABAQUS/Standard and ABAQUS/Explicit. Both input file usage and ABAQUS/CAE usage information are provided in this manual.

ABAQUS Example Problems Manual: This volume contains more than 125 detailed examples designed to illustrate the approaches and decisions needed to perform meaningful linear and nonlinear analysis. Typical cases are large motion of an elastic-plastic pipe hitting a rigid wall; inelastic buckling collapse of a thin-walled elbow; explosive loading of an elastic, viscoplastic thin ring; consolidation under a footing; buckling of a composite shell with a hole; and deep drawing of a metal sheet. It is generally useful to look for relevant examples in this manual and to review them when embarking on a new class of problem.

ABAQUS Benchmarks Manual: This online-only volume contains over 250 benchmark problems and standard analyses used to evaluate the performance of ABAQUS; the tests are multiple element tests of simple geometries or simplified versions of real problems. The NAFEMS benchmark problems are included in this manual.

Getting Started with ABAQUS: This document is a self-paced tutorial designed to help new users become familiar with using ABAQUS/CAE to create solid, shell, and framework models and ABAQUS/Standard or ABAQUS/Explicit to perform static, quasi-static, and dynamic stress analysis simulations. It contains a number of fully worked examples that provide practical guidelines for performing structural analyses with ABAQUS. In addition, three comprehensive tutorials are provided to introduce users familiar with the ABAQUS solver products to the ABAQUS/CAE interface.

Getting Started with ABAQUS/Standard: Keywords Version: This online-only document is designed to help new users become familiar with the ABAQUS/Standard input file syntax for static and dynamic stress analysis simulations. The ABAQUS/Standard keyword interface is used to model examples similar to those included in Getting Started with ABAQUS.

Getting Started with ABAQUS/Explicit: Keywords Version: This online-only document is designed to help new users become familiar with the ABAQUS/Explicit input file syntax for quasi-static and dynamic stress analysis simulations. The ABAQUS/Explicit keyword interface is used to model examples similar to those included in Getting Started with ABAQUS.

Lecture Notes: These notes are available on many topics to which ABAQUS is applied. They are used in the technical seminars that ABAQUS, Inc., presents to help users improve their understanding and usage of ABAQUS (see the “Training” section above for more information about these seminars). While not intended as stand-alone tutorial material, they are sufficiently comprehensive that they can usually be used in that mode. The list of available lecture notes is included in the Documentation Price List.

Using ABAQUS Online Documentation: This online-only manual contains instructions for viewing and searching the ABAQUS online documentation.

ABAQUS Keywords Reference Manual: This volume contains a complete description of all the input options that are available in ABAQUS/Standard and ABAQUS/Explicit.

ABAQUS Theory Manual: This online-only volume contains detailed, precise discussions of all theoretical aspects of ABAQUS. It is written to be understood by users with an engineering background.

ABAQUS Verification Manual: This online-only volume describes more than 12,000 basic test cases, providing verification of each individual program feature (procedures, output options, MPCs, etc.) against exact calculations and other published results. It may be useful to run these problems when learning to use a new capability. In addition, the supplied input data files provide good starting points to check the behavior of elements, materials, etc.

Quality Assurance Plan: This document describes the QA procedures followed by ABAQUS. It is a controlled document, provided to customers who subscribe to either the Nuclear QA Program or the Quality Monitoring Service.

ABAQUS Release Notes: This document contains brief descriptions of the new features available in the latest release of the ABAQUS product line.

ABAQUS Scripting User's Manual: This online-only manual provides a description of the ABAQUS Scripting Interface. The manual describes how commands can be used to create and analyze ABAQUS/CAE models, to view the results of the analysis, and to automate repetitive tasks. It also contains information on using the ABAQUS Scripting Interface or C++ as an application programming interface (API) to the output database.

ABAQUS Scripting Reference Manual: This online-only manual provides a command reference that lists the syntax of each command in the ABAQUS Scripting Interface.

ABAQUS GUI Toolkit User's Manual: This online-only manual provides a description of the ABAQUS GUI Toolkit. The manual describes the components and organization of the ABAQUS GUI. It also describes how you can customize the ABAQUS GUI to build a particular application.

ABAQUS GUI Toolkit Reference Manual: This online-only manual provides a command reference that lists the syntax of each command in the ABAQUS GUI Toolkit.

ABAQUS Interface for MSC.ADAMS User's Manual: This document describes how to use the ABAQUS Interface for MSC.ADAMS, which creates ABAQUS models of MSC.ADAMS components and converts the ABAQUS results into an MSC.ADAMS modal neutral file that can be used by the ADAMS/Flex program. It is the basic reference document for the ABAQUS Interface for MSC.ADAMS.

ABAQUS Interface for MOLDFLOW User's Manual: This document describes how to use the ABAQUS Interface for MOLDFLOW, which creates a partial ABAQUS input file by translating results from a MOLDFLOW polymer processing simulation. It is the basic reference document for the ABAQUS Interface for MOLDFLOW.

ABAQUS Installation and Licensing Guide: This document describes how to install ABAQUS and how to configure the installation for particular circumstances. Some of this information, of most relevance to users, is also provided in the ABAQUS Analysis User's Manual.